With general supervision, act as an expert advisor on customer and billing operations delivering legendary service to VSP customers with moderate degrees of complexity. Resolve outstanding accounts receivable balances through review and analysis of documented findings, billing contract information, and systems data to ensure accounts are reconciled at a level consistent with VSP’s financial controls.
We’re looking for someone who believes that each and every customer deserves world-class service and goes above and beyond to make sure that service is delivered. Our care coordinators have a demanding job, but the demands are worth the rewards. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Care Coordinators are our most visible representatives of our mission to raise the standard of healthcare for everyone, everywhere. If you're a highly empathetic and friendly individual, with a strong interest in making a real difference to people, we want to hear from you. Our Care Coordinators are on the front lines of our patient care, and we need your detail oriented self to come and join the mission!
The Associate Customer Service Representative provides customer service as needed to support achievement of company customer retention and satisfaction goals. Representatives are trained to provide high-touch customer service to customers regarding payment and policy-related questions and assist agencies with billing related inquiries while proactively promoting customer self-service options which would minimize/reduce customer effort. Acquires a working knowledge gained through training to quickly resolve problems in an unscripted care center environment. Processes account activities that cannot be systematically handled, researches to determine appropriate policy and billing activities. Gathers customer information, provides customer service related to pilots and/or company initiatives, educates the customer and/or agent where applicable and documents interactions.
The Customer Service and Technical Support Representative, we call Brand Ambassador, provides Tier 1 technical support with a friendly, human tone for a variety of consumer electronic brands with products ranging from market-leading gaming headsets to premium, professional microphones and recording products, and an award-winning lineup of portable Bluetooth speakers with 360° sound. The Brand Ambassador is responsible for problem resolution with a focus on creating customer loyalty and providing a positive customer experience. The Brand Ambassador uses his/her passion and knowledge of the clients' brands to ensure an authentic and personal experience that promotes brand loyalty. The Brand Ambassador troubleshoots and resolves customer issues, taking ownership of the issues, and following through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy.
At SYKES, we help people one caring interaction at a time and that starts with YOU! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work! We help more than 36 million people answer a question or solve a problem each year from the safety, comfort and convenience of our own homes.
Our Member Service / Customer Care Representatives are “best in class” They possess a passion for their work and an equal passion to see their members/customers happy and exceptionally satisfied with their experience when calling in. They can handle any number of tasks, ranging from updating an address, to locating exactly the right specialist for a delicate and critical need. They do all this and more with grace and ease. If you have a passion for service and any experience in a customer/member oriented service role, ranging from retail, food service, hospitality to health plan member service you should consider a career with us at BroadPath. If you want to be a part of a “best in class” team and enjoy the daily challenge of providing our wonderful clients and their members/customers with unmatched quality in service, join us today!
PURPOSE: To serve the members of Samaritan Ministries International (SMI) by compassionately, efficiently, and graciously advocating for them and communicating with them in regards to their membership with SMI.
We are hiring immediately for an 11/16/20 start date! Must be able to work an 8 hour shift within the 10am-9pm EST range.
In order to be considered for this role, you must have established residence in one of the states that we employ in: AL, AZ, CO, FL, GA, IL, IN, NC, OH, SC, TN, TX, VA, WI, WV.
Come work with us!
Working at Smith.ai allows you to earn income and grow your career from the comfort and convenience of your home, all while helping small businesses thrive. Work remotely, yet closely, with a team of receptionists operating around the country to answer calls and web chats on behalf of businesses. We promote a fun and productive work environment that is challenging, varied, and highly rewarding.
MAXIMUS is currently looking for REMOTE IRS Call Center Supervisors.
This position is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.